Customers are responsible for the shipping costs of returning a product for a change of mind or exchange. However, the company will be responsible for shipping costs for damaged or defective items.

If you receive an item that is damaged or not the product you ordered, please arrange for the return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 14 days of receipt to qualify for a full refund. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer's defects warranty. If you believe your item is defective, please call us at +971-50-876-6538.

Shoe returns will only be accepted if the items are in brand-new condition and without any damage to the items or their packaging. To avoid damage, shoes should only be tried on carpeted surfaces. Any items returned with scuffing, scratches, dents, any type of damage, and visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

Lingerie and swimwear items once worn or opened are not returnable.

Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.

Gifted items and items in gift orders can only be returned with a refund given to the purchaser of the gift.

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

As long as the order has not been sent for picking and packing in our warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organizing a return. Do note that once the order has left our warehouse, postage back to us will not be covered. You'll have to pay return shipping and there is no restocking fee.

We follow careful order-picking procedures to ensure every product in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, please send us an email to [email protected] indicating your order details. We will, upon request, send you the correct item or issue a full refund.

Customized items can't be canceled when we start processing. Please contact us at [email protected] to confirm the order process before canceling. We don't accept order canceling once it's in the process of shipping.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method and it may take up to 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. Please note, a nominal return charge might be deducted from the refund amount for returns. Duties and taxes will not be refunded.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method and it may take up to 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. Please note, a nominal return charge might be deducted from the refund amount for returns. Duties and taxes will not be refunded. If more than 10 business days have passed since we've approved your return, please contact us at [email protected].